We’re recruiting a Reception Manager to join a beautiful country house hotel in Windermere, Cumbria, offering a fantastic opportunity for an experienced hotel reception or front office professional ready to take the next step in their career.
Please note: We are unable to offer sponsorship for this role and candidates must have the right to work in the UK without visa sponsorship. If you require Sponsorship please do not apply, thank you.
Set in the stunning Lake District countryside, this is a hotel with plenty of character, combining traditional country house charm with the warm, personal service that makes a stay feel special.
Surrounded by beautiful scenery, it’s the sort of setting where guests come to unwind, celebrate special occasions and enjoy a memorable break away.
The reception team plays a huge part in creating that experience. From the first welcome to the final farewell, it’s about making guests feel looked after, anticipating their needs and ensuring every part of their stay runs smoothly.
They’re now looking for a Reception Manager who can lead from the front, support the team and ensure the front office operation delivers the high standards expected of a quality country house hotel.
What’s on offer?
- Competitive salary
- Live-in accommodation available
- The opportunity to work in a characterful country house hotel
- A beautiful Lake District setting, surrounded by countryside
- The chance to lead and develop a front office team
- An opportunity to build your career within a quality hotel environment
They’re looking for someone with previous hotel reception or front office experience who enjoys working with people and takes pride in delivering great service.
You’ll be organised, approachable and confident managing a team, with the ability to stay calm under pressure and deal with a variety of guest needs.
As Reception Manager, you will:
- Oversee the day-to-day running of the reception and front office operation
- Lead, support and motivate the reception team, ensuring a consistently warm and professional welcome
- Manage arrivals, departures, reservations and guest enquiries
- Ensure guest requests are handled promptly and efficiently
- Deal with feedback and resolve any issues professionally, ensuring guests feel valued throughout their stay
- Work closely with housekeeping, food and beverage and the wider hotel team to ensure a seamless guest experience
- Maintain accurate records and ensure front office procedures are followed
- Support staff training, development and the ongoing improvement of service standards
- Lead by example, maintaining a visible presence and setting the tone for excellent hospitality
This would suit an established Reception Manager or an experienced Assistant Reception Manager ready to take on more responsibility. A genuine passion for hospitality and the ability to bring out the best in a team will be just as important as your operational experience.
With live-in accommodation available, this could also be an excellent opportunity for someone looking to relocate and enjoy a different pace of life in one of the UK’s most beautiful regions.
If you’re a hospitality professional who enjoys creating great first impressions and wants to take the next step in a beautiful country house setting, we’d love to hear from you.
Due to the number of applicants received, unfortunately we are unable to reply individually to each. Should your application be suitable for the role, then you’ll hear from us within 48 hours, thank you.
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More Information
- Salary Offer up to 32k