A Guest Services Director is required for this high level, luxury hotel located in Berkshire.
The hotel is modern in design and has a very high class and ornate décor.
For this role it is essential that you have worked up to at least a guest services manager within a luxury hotel.
Benefits:
- Private medical insurance
- Management bonus
- Staff discounts
- Excellent career opportunities
- Access to well-being advice
The property is celebrated as one of the finest luxury hotels in the UK and their exceptional reputation filters down to their guests, to whom the ideal will ensure excellent hospitality is provided throughout their stay.
They boast an award-winning fine dining restaurant, beautiful bar and lounge areas and over 50 beautifully designed, luxurious bedrooms.
As Guest Services Director you will:
- Serve as the primary contact for guests, managing their experiences before, during, and after their stay as well as leading the Guest Experience Team
- Update communication protocols and standard operating procedures to ensure optimal guest interaction
- Engage guests proactively to collect feedback through various channels, such as surveys and digital platforms, ensuring they have ample opportunity to share their views
- Monitor and address guest feedback on digital platforms in collaboration with the Community Manager to demonstrate the hotel’s dedication to satisfaction
- Help guests and the operations team communicate effectively, ensuring guest feedback is used to improve services and keep guests coming back
- Analyse customer feedback and data to identify trends and areas for improvement, driving enhancements in the guest experience
- Collaborate with department heads to strategize and implement continuous improvement initiatives based on guest insights
This is an excellent opportunity for someone who is passionate about exceptional, 5 Star service to take on this rewarding role and ensure the highest standards are maintained and provided to guests at all times.
- Contact: Caroline Wright
- Reference: 07849
