A professional Guest Services Manager is required for this luxury 5 Star hotel with an award winning restaurant.
This historic hotel is situated within beautiful surroundings in Berkshire and is grandly set within its own manicured lawns and gardens and offers individually designed guest suites a fine dining restaurant, elegant conference and banqueting rooms along with a luxury spa and traditional British afternoon tea lounges.
This impressive manor house hotel has won an abundance of awards for its commitment towards achieving the highest levels of standards and service.
They are therefore looking for a Guest Services Manager with a friendly persona who can build an excellent rapport with the guests whilst offering the very best customer service which is required within a high-level establishment such as this.
Within this role you will:
- Be involved with the management and all day-to-day guest services duties and will be responsible for ensuring a smooth-running reception desk at all times
- Be dealing with guest queries and requests efficiently and ensuring this is carried out through your team
- Provide first class customer service
- Be highly organised with good communication skills, both face to face and over the phone
- Be a good team player, as well as able to work on your own initiative when necessary and have strong management and leadership skills
If you are a friendly and outgoing individual who enjoys providing excellent guest service, and are looking for a challenging and rewarding role then this could be your ideal opportunity.